Terms and Conditions of booking with Bowland & Bay
(Please read carefully as they set out our respective rights and obligations. Once you purchase your ticket, by default you accept these terms and conditions).
Once ‘Bowland & Bay’ confirms your booking a contract is made between ‘Bowland & Bay’ and you upon the terms and conditions set out below. ‘Bowland & Bay’ hereinafter referred to as ‘we’, will only confirm your booking once we have received full payment for your adventure.
Bookings with Bowland & Bay
Once payment is received you will have 48 hours to cancel during which time your payment is fully refundable. After such time as 48 hours deposits are refundable only by discretion or where our cancellation policy dictates.
Where possible Credit Card Payments may be arranged through Bowland & Bay provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to use the Site, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Bowland & Bay enabling payment processing services through Stripe, you agree to provide Bowland & Bay accurate and complete information about yourself, and you authorise Bowland & Bay to share it and transaction information related to your use of the payment processing services provided by Stripe.
Bowland & Bay will not accept any payments by cheque or cash.
All bookings and detailed itineraries will be confirmed via email.
We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all (within 24 hrs), then you must ask us to resend the email confirmation of the adventures you have paid for either by contacting us on telephone or through our email address.
It is the responsibility of the passenger(s) to check the accuracy of dates booked upon receipt of their confirmation and at the time of booking.
We must comply with the ‘Challenge 25’ scheme, so please bring I.D with you if you are lucky enough to look under 25.
Once you are booking has been confirmed and your deposit has been paid, you accept and abide by these terms and conditions.
Special requirements
- We advise that participants should be physically fit enough to be able to get in and out of the Mercedes Benz Vito Tourer unaided and walk on uneven ground. We regret that we do not have wheelchair accessibility currently.
- Due to the nature of a foodie adventures, we handle all allergens on our trips and cannot guarantee dishes are allergen- free. Artisans will have a full list of all ingredients used in the recipes available on site. Please contact your Bowland & Bay with any allergens or dietary requirements, a minimum of 7 days prior to booking to discuss bespoke options, although we cannot guarantee this.
- We do not accept any responsibility for any food or drink allergies that affect you whilst on the adventure.
Insurance & Liability
1) There is no travel insurance cover included in the price of any booking with Bowland & Bay.
2) We take no responsibility for any injuries or loss to you incurred while on your adventure. We accept no responsibility for the theft, loss, or damage to personal belongings at any time during the duration of your adventure.
Public liability insurance
Bowland & Bay confirms that they have and will maintain sufficient public liability insurance for events. A copy of the certificate is available upon request. (Bowland and Bay liability insurance does not cover for cancellation of your event).
Food storage, safety and handling
It is a legal requirement for food business operators to put in place, implement and maintain a permanent documented food safety management system based on the principles of Hazard Analysis Critical Control Point (HACCP) and in accordance with health and safety regulations. Bowland & Bay follow strict environmental food guidelines for all food production, handling, storage and distribution.
Storage of food
Chilled food can only be left out of refrigeration for a maximum of 4 hours. After this time, the food will be deemed unsafe and consequently disposed of. Hot food on a buffet can only be kept out (above 63 degrees) for a maximum of 2 hours and will then be deemed unsafe and disposed of. Bowland & Bay are happy to advise and provide free consultation on this.
Food for taking home.
Bowland & Bay cannot be held responsible for the safety & storage of food taken away from suppliers by guests. Bowland & Bay are happy to advise & provide free consultation on this.
Cancellation / Refunds
1) Cancellations made before 4 weeks of the departure date are eligible for a full refund.
2) Cancellations made between 4 to 2 weeks prior to the date of departure date will only be due a partial refund. We will retain £50pp necessary to cover our costs.
3) Cancellations made within 2 weeks of departure will not be refunded regardless of circumstances.
4) Should you miss your adventure departure time from the pick-up location we are unable to offer refunds.
5) Adventures already booked cannot be cancelled and rebooked where special offers are made available.
6) All bookings are final. Alternatively, you can reassign your booking to another person if you are unable to attend the adventure, and in this instance please let us know asap.
Cancellation – Force Majeure
Bowland & Bay shall be under no liability for any delay or failure to provide the services because of any act or circumstances beyond our reasonable control including but not limited to an Act of God, legislation, fire, drought, bad weather, failure of power supply, lock-out, strike or cancelation by the venue or premises owner. In the unlikely event your event is cancelled by Force Majeure you shall be liable for costs incurred to date.
Changes to your adventure
1) We reserve the right to change our usual itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.
2) We reserve the right to alter our itinerary in the event of circumstances outside of our control. This includes outbreaks of contagious diseases and unexpected closure of artisan suppliers etc.
3) If for the unlikely reason we must cancel the adventure and therefore Bowland & Bay are responsible for the cancellation, a full refund will be offered to each passenger, and the passenger will incur no fee.
4) We reserve the right to increase or decrease the price of our adventures at any time.
5) We reserve the right to launch amended brochures in the public domain at any time.
Conduct while on the adventure
1) You accept responsibility for your actions and for any damage or loss caused by you (the passenger).
2) Any damage or loss caused by you on the adventure will be paid in full by you, to the Owner of the property on the day. Failure to do so will render you responsible for any future claims including costs that might subsequently be made against you or us.
3) Any damage caused to the vehicle internally or externally by you, will be paid for in full by you.
4) If in our Judgement a participant is deemed to be disruptive, drunk or uncontrollable in any way, we will refuse to allow them to continue the adventure and they will have to make their own way back to the drop off point. No refunds of any nature will be made in these circumstances.
5) No alcoholic drinks are to be consumed in the adventure vehicles.
Travelling
1) You must obey the laws of England whilst travelling on our adventures. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our representative who will decide to cancel your pass or not and their decision will be final.
2) Your appointed Bowland & Bay Ranger or Artisan Supplier may need to decide in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Bowland & Bay. If you do not comply with the said representative and are not compatible with the general enjoyment and well-being of members of the adventure, we reserve the right to refuse to allow you to continue the adventure. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your adventure nor if any facilities are curtailed because of their actions.
3) It is your responsibility to meet your adventure at arranged points. Because of the nature of the service, Bowland & Bay will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service.
4) In the case of delays of other connecting services Bowland & Bay will not be liable and we reserve the right to wait for you or not, provided prior contact has been made to us by all reasonable means.
5) Bowland & Bay will endeavour to ensure that departure and arrival times are met.
Pick-up/drop-off
1) Bowland & Bay offer a complimentary pick-up and drop-off service from a pre-arranged local pick-up location and this must remain the same for drop-off location, at no times and under no circumstances (unless exceptional and at our discretion) can this be changed during an adventure. Bowland & Bay receive and will accept no fares for transport or changes to this service.
2) Pre-arranged pick-up points must be indicated at the time of booking as instructed during use of our online booking service. Note that any vehicles and their contents are left entirely at the owners risk.
3) Changes to the pre-arranged pick-up point must be requested at least 7 days prior to departure
4) Pre-arrange pick-up points must fall within the area of collection as indicated on our website on the respective adventure page. Bowland & Bay reserves the right to refuse pick-up from any location and for whatever reason. Pick-up points that fall outside of indicated areas of pick-up will only be considered at our discretion and via prior enquiry through email or call and may incur additional cost to you the customer.
5) Because of the nature of the service, Bowland & Bay will require to dictate pick-up times from pre-arranged points to meet our adventure itineraries and start times.
6) It is the participant’s responsibility to get to the pick-up point at the prescribed time for collection by the adventure minibus to start the adventure.
7) Failure to do so will mean a delay in the starting of the adventure and a reduction in the time spent at each venue on the adventure. We will try and accommodate any delay caused by public transport but if this means it is to the detriment of the remaining participants then the adventure will start without the late participant who at their own expense will have to catch up with the adventure later.
8) All times for the itinerary are approximate and the departure time at each location will be dependent on the participants’ time required at the various locations as well as traffic.
9) Pick up times are approximate and dependent upon traffic.
10) If you miss your departure time, we do not offer refunds.
General
1) You must inform us in writing of any medical condition that’s requires attention or medication before your adventure commences.
2) During the adventure we may take photographs and films of you (individually or as part of a group) while you are a passenger or on the adventure. These may be used on our website/brochures and/or advertising and publicity material on social media without obtaining any further consent or payment in respect of such photographs and/or films. We will of course ask your permission on the day if you are happy for this to be taken.
3) We reserve the right to change the price of the adventures and offer special deals/discounts as we feel the market requires
4) There is a strict No Smoking/vaping policy in the minibus and inside any of the buildings visited on the adventures.
5) The acceptance of dogs on any adventures will be on a case-by-case basis and reserved solely for Bowland & Bay operators’ discretion (except for assistance dogs).
Complaints
1) In the highly unlikely event that you may wish to make a formal complaint against Bowland & Bay. Please inform the Bowland & Bay Ranger at the time. If the matter cannot be resolved immediately or during your trip after the representative’s best endeavours to do so, your complaint should be made in writing to Bowland & Bay as soon as is reasonably possible after the adventure, but within 30 days thereof so that your complaint can be investigated. Bowland & Bay will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.
Weather Conditions
1) Under no circumstances can we be held responsible for weather conditions, please dress appropriately. No ticket can be cancelled or amended by you at any time based on weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary. Wrap up and wear sensible footwear when travelling in the North country.
Gift Voucher Terms & Conditions
All our usual terms and conditions and policies apply to Gift Certificates (also referred to as Gift Vouchers.). These terms and conditions will also apply to the purchase and redemption of our Gift.
Certificates available at www.bowlandandbay.co.uk (‘Website’)
- Rules
1.1 The use of gift vouchers falls under the following terms and conditions:
To purchase a Gift Certificate, you will need to register an account with us through our website.
Gift Certificates ordered through our website will be delivered automatically by electronic means to the email address you specify at the time of order.
Our Gift Certificates must be redeemed on our website, as full or part payment of products from our website. A Gift Certificate cannot be used to purchase a further Gift Certificate.
When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.
Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
All Gift Certificates are dated and expire 12 months from the date of issue.
Gift Certificates cannot be exchanged for cash. Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate. We are not responsible if a Gift Certificate is lost, stolen, destroyed, or used without permission and no replacement will be provided in these circumstances.
1.2 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us.
Promotions and Promotional Codes
If you have a published Bowland & Bay promotion code, please note that offers cannot be used in conjunction with any other offers.
Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact Customer Services +44 (0) 7476 001539.
Covid-19 Restrictions
Bowland and Bay will all times follow the guidance of Wyre Borough Council for Private Hire Vehicles. Masks maybe required either in the vehicle or moving around supplier sites and we recommend guests bring one with them. Hand sanitizer will be available in the vehicle, your Ranger is double vaccinated against Covid-19.
Terms and conditions are subject to updates, see website for latest version.
Current version 11.06.2021
